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Your Rights and Our Legal Commitments

This page sets out the legal basis on which rpvi5 operates for eligible accounts in Indonesia — covering your rights, our data practices, and how wallet transactions through DANA, OVO, and GoPay fit within our terms.

Account Eligibility TermsDANA, OVO, GoPay Wallet PolicyData Handling & RetentionJurisdiction-Dependent AccessContact Paths for Legal Requests
rpvi5 Your Rights and Our Legal Commitments
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

We handle your account information and wallet credentials with a straightforward set of security and retention practices. Each area below reflects how we actually manage data — not a general statement, but the specific practices tied to your rpvi5 account and your wallet connections.

Data Handling

We collect account registration data and wallet identifiers for DANA, OVO, and GoPay. Nothing beyond what is needed for verification and payment routing is stored on our systems.

Cookie Policy

Session cookies keep you logged in and remember your last wallet selection. Analytics cookies are non-identifying. You can block or clear these through your mobile or desktop browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. Any change to your linked wallet — switching from OVO to GoPay, for instance — triggers a re-verification step before it takes effect.

Data Retention and Requests

Transaction and account records are retained in line with financial compliance timelines. You may request a copy of your personal data or ask for deletion of non-essential records by contacting support with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For anything related to your legal rights — data access requests, account eligibility questions, or policy clarifications — our support team handles these directly. Reach out through any of the channels below and specify that your query is a legal or policy matter so it gets routed to the right team without delay.

Live Chat Start a chat session from any page on rpvi5. Mention 'legal request' at the opening so the agent routes you to the policy team without additional steps.
Email Support Send your data access or policy query to our support address. Include your registered account ID and the nature of the request so we can respond accurately.
Account Help Centre Log into your account and navigate to Help to submit a formal legal or privacy request. Responses for data requests are handled within the timeline required by applicable rules.

Common Questions About Your Legal Rights on rpvi5

These are the questions our support team receives most often on legal, data, and account policy matters. If your question is not here, reach out through live chat or email and label it as a policy query.

Access depends on local law and your eligible region. We do not make blanket availability claims — check the terms applicable to your location before opening or maintaining an account.

We store your registration details, session data, and wallet identifiers for DANA, OVO, or GoPay. Data is limited to what is required for account verification and payment routing.

Yes. Contact support via live chat or email, include your account ID, and specify you are making a data access request. We will respond within the applicable compliance timeline.

Submit a deletion request through the Account Help Centre or by email. Non-essential data can be removed; records tied to financial compliance obligations must be kept for the required retention period.

Wallet identifiers are used only for payment routing. They are not shared with outside parties beyond what the payment processor requires, and any wallet change on your account triggers re-verification.

Updated terms are published on this page with the revision date. Continuing to use your account after the update date means you accept the revised conditions as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.